Challenge Your Assumptions

Overview of the UXDX model

Developers are too valuable to have supporting production issues. But then again they might have caused the issues. Should developers have to triage the issues found? Is it productive to find issues in their code or unproductive dealing with other people's problems? In this talk you'll hear from a team who have taken end-to-end ownership and the rationale behind the decision. 

Site outages and incidents are par for the course for tech companies. Solving the root cause often involves tense conversations and high-pressure situations. The war room serves as a dedicated space where the most critical team members work through these issues, but what happens when everyone gets in the room? 

The goal is clear, restore site service as quickly as possible, but there can be many approaches to getting there. In this talk, Rashi Khurana will share best practices in leading teams to troubleshoot issues and navigate incident resolutions. She will address communication strategies, people management, process implementation and managing retroactive evaluations. 

If UX Research is the ground floor of great product design, then talking to your customers is its foundation, essential to making sure you build something stable, that will last. 

But good foundations don't come easy, they require excellent planning - before, after and during. What's the secret to a rock solid research plan? And how do guarantee we build the right thing?

How can we be more courageous and confident in the way we build products?  The answer lies in the way we ideate, design, test, and refine--before any code is written.  You'll learn how to run successful ideation sessions with your working team, trying on novel ideas and taking logical leaps into the future. You'll also come away with practical methods for prototyping your best design ideas for quick user feedback.  The result is building more innovative and useful products with less risk.

More and more companies nowadays are investing heavily in building infrastructure for developers and data scientists. But often, building infrastructure products are treated as pure engineering practices and differentiated from feature products.

I would like to share my experience leading a team at BuzzFeed in building user-centric infrastructure products for our developers and data scientists, and how I integrate and adapt traditional PM techniques for technical products.

Building software for our peers is a double-edged sword. On one hand, our users are technologists themselves and have immense appreciation for well-designed infrastructure and tools. On the other hand, it is very tempting for us as developers to make assumptions about those folks with whom we work closely. When building tools for data scientists, it is especially crucial to keep in mind that they have their own distinct workflows and needs.

In this session Frederic will look at how to manage feature-flipping and A/B Testing when shipping on multiple platforms. How to manage synchronization and coordination with product marketing and as part of it, explain how Dashlane are organized with a dual track approach to support feature team delivery and platform/production maintenance in parallel.

"None of us is as smart as all of us"

Culture is one of those intangible things. We all recognise what a good team culture looks like - team members collaborating, sharing knowledge and supporting each other.

Creating the conditions where a strong team culture can thrive is challenging. What approaches can we take to set up our teams for success and help instil and grow a culture of leadership at all levels?